Technically, this involves storing conversations separately per client and implementing role-based access control (RBAC). All activities, including incident handling, are rigorously logged.

You can contact us through our support page or email us directly for personalized assistance.

We serve organizations across a wide range of industries where customer contact, availability, and consistency are critical. Our focus is on sectors that benefit from a hybrid approach of AI voice agents combined with human support.

Key industries include:

• Customer Service & Contact Centers

• E-commerce & Retail (order status, returns, delivery questions)

• Logistics & Last-mile Delivery (tracking, exceptions, pickup scheduling)

• Energy & Utilities (customer inquiries, contract questions, peak handling)

• Travel, Hospitality & Mobility (reservations, changes, support outside office hours)

• Healthcare (non-clinical) (appointment scheduling, general information)

• Financial Services (non-advisory) (account inquiries, status updates)

• Real Estate & Property Management (lead intake, viewing scheduling)

• Public Services & Municipalities (information lines and citizen support)

Across these industries, our AI voice agents handle high-volume, repetitive conversations 24/7, while complex or sensitive cases are seamlessly escalated to human agents. This ensures scalability, cost efficiency, and a consistent customer experience without losing the human touch.

The AI voice agent listens, processes, and responds during the call with low latency. Speech is converted to text, interpreted by the AI using live context and knowledge, and converted back to natural speech instantly. The conversation flows continuously without scripted pauses or IVR-style steps.

Yes. The AI is designed to understand intent and conversational context across multiple turns. It follows the flow of the conversation instead of reacting to single keywords. Tone detection can be applied at a functional level, such as recognizing urgency or frustration, but decisions remain rule-based and controlled rather than emotional guesswork.

Yes. The knowledge base can be fully managed by your team. You can add, update, or remove content at any time without retraining the entire system. This ensures answers stay aligned with your processes, policies, and client-specific information.

No. The AI does not generate free-form answers. It only responds based on approved knowledge sources and predefined logic. If the required information is not available, the AI either asks for clarification or escalates to a human agent. This prevents fabricated or misleading responses.

Yes. The AI is designed to operate in line with GDPR requirements. Data is processed securely, access is role-based, and personal data handling follows strict retention and minimization rules. No customer data is used to train public models.

Yes. Reporting can be tailored per client, campaign, or use case. This includes call volumes, call reasons, resolution rates, escalations, and handling outcomes. Dashboards and exports can be adjusted to match what each client wants to see.

Pricing is typically usage-based, most commonly per minute. This makes costs predictable and scalable. There is no dependency on the number of virtual agents, allowing unlimited AI agents without additional licensing per agent.

Yes. There is a one-time setup or configuration fee. This covers onboarding, knowledge base setup, integrations, testing, and tuning. Ongoing costs are usage-based and do not require long-term commitments.