Unlock Your Business Potential with Strategic Outsourcing Solutions
Enhanced Efficiency
Significant Cost Savings
Access to Global Talent
Our Work
Deep diving
Explore our expertise in offshore support.
Technical Assistance with DHC Offshore
At DHC Offshore, we don’t just provide customer service — we also offer technical assistance to ensure that businesses and their customers stay connected and supported.
IT Helpdesk
Our agents can act as a first point of contact for IT-related issues. We handle incoming calls, chats, and emails from users who experience technical problems. This includes:
Troubleshooting login issues, software errors, or connectivity problems.
Guiding customers step by step through basic fixes.
Logging and escalating unresolved issues to the right internal IT teams.
Outage & Incident Support
For companies that provide services or products where uptime is critical, we support incident handling:
Monitoring incoming calls during service interruptions.
Communicating clearly and consistently with customers about the status of outages.
Providing reassurance and updates until the issue is resolved.
Triage & Decision-Making
Our strength lies in triage: quickly identifying the type and severity of a problem, deciding whether it can be resolved at first-line support, or needs to be escalated. This ensures that:
Customers are helped immediately where possible.
Complex or urgent issues are routed quickly to second- or third-line support.
Internal teams save time by only receiving well-documented, relevant cases.
- Custom AI Customer Care
- Efficient Offshore Support
- Reliable Outsource Services
Customer Service with DHC Offshore
At DHC Offshore, customer service is at the heart of what we do. We ensure that every interaction strengthens the relationship between our clients and their customers.
Inbound Customer Support
Our agents handle incoming calls, emails, and chats with professionalism and empathy. This includes:
-
Answering product or service questions.
-
Assisting with orders, deliveries, and returns.
-
Providing status updates and solving common issues directly.
Outbound Campaigns
Beyond reactive support, we also manage proactive customer contact. This can include:
-
Following up on leads and inquiries.
-
Conducting satisfaction surveys.
-
Scheduling appointments and renewals.
Multilingual Service
With Dutch, French, English, and other European languages available, we can ensure your customers are supported in their native language, enhancing trust and satisfaction.
Seamless Brand Integration
We act as a true extension of your company. Our training focuses on brand values, tone of voice, and procedures so that your customers feel they’re speaking directly with your own team.
- Client Success
- Industry Leaders
- Innovative Approaches
Backoffice Operations with DHC Offshore
At DHC Offshore, we know that smooth back-office processes are the backbone of an efficient business. By outsourcing administrative and operational tasks to our team, you can focus on growth while we handle the details.
Administrative Support
Our specialists manage day-to-day tasks such as:
Data entry and database management.
Processing invoices, orders, and returns.
Updating customer records and documentation.
Process Management
We streamline workflows and ensure that repetitive but essential processes are completed accurately and on time. This includes:
Coordinating with logistics and suppliers.
Handling after-sales follow-ups.
Managing scheduling and appointment setting.
Accuracy & Compliance
Attention to detail is key in back-office operations. We guarantee accuracy through structured procedures, quality checks, and compliance with data security regulations such as GDPR.
Scalable & Flexible
Whether you need ongoing administrative support or temporary assistance during busy seasons, our back-office teams scale with your needs ensuring consistent delivery without adding overhead costs.
- Industry Awards
- Client Testimonials
- Certifications