We offer:

• Inbound and outbound customer service (phone, email, chat).

• Back-office tasks (administration, data entry, order processing).

• Lead generation and appointment setting.

• Multilingual support (Dutch, French, English, Spanish and more).

• AI-driven solutions such as voicebots, chatbots, and agentic AI support.

• Dutch home base with close client alignment.

• Suriname office for affordable, high-quality Dutch-speaking support.

• Scalable global network of multilingual agents.

• Blend of human + AI to deliver efficiency and empathy.

• Commitment to social impact: creating jobs and offering coaching and growth opportunities.

1. Retail & E-commerce

We handle order inquiries, returns, product questions, and logistics updates for online stores and retail chains.

2. Telecommunications

Managing subscriptions, billing questions, and technical support for telecom providers.

3. Energy & Utilities

Customer service and outbound lead generation for solar panels, home batteries, charging stations, and other sustainable solutions.

4. Logistics & Transportation

Support for delivery services, parcel tracking, and after-sales communication.

5. Travel & Hospitality

Reservations, cancellations, and customer inquiries for travel agencies, airlines, and hotels.

6. Financial Services

Secure customer support for banking, insurance, and fintech platforms, compliant with GDPR/ISO standards.

7. Healthcare & Wellness

Patient support lines, appointment setting, and information services for healthcare providers.

8. Technology & SaaS

Helpdesk, onboarding, and multilingual support for software companies and IT providers.

Yes. Our proprietary AI voicebot Sofie and multilingual AI avatars (such as Max, Elise, Diego, and others) can handle FAQs, routing, and even full conversations. They can work standalone or alongside human agents.

Primarily Dutch and English, but also French, German, Spanish and other European languages.

Yes. Our hybrid model allows us to quickly scale up with additional agents during busy periods, such as retail peaks, and scale down when demand decreases.

We have ISO 9001 way of working and focus on continuous training, coaching, and performance monitoring. Both human and AI agents are aligned with your brand identity to deliver consistent and professional service.

Outsourcing with DHC Offshore can reduce operational costs by up to 50% compared to in-house customer service. You save on recruitment, training, office space, and employee overhead while gaining flexibility and scalability.

We recommend starting with a pilot project. This allows you to experience our quality, processes, and results without long-term commitment. From there, we scale together based on your needs.

We operate from our home base in the Netherlands, have a fully equipped office in Suriname, and work with experienced freelancers across the globe. This hybrid model gives us both quality and scalability.

All our processes are GDPR-compliant. We follow strict data security measures. Sensitive data is only handled by authorized staff, and clients can request specific compliance protocols.

Typically, we can launch a pilot within 2 to 4 weeks, depending on training requirements and complexity. For AI voicebot and chatbot solutions, setup can be even faster.

Yes. We support startups, SMEs, and enterprise clients. We usually start small to prove our value, then scale as needed.

We use advanced call center and CRM tools, integrate with clients’ existing systems, and provide AI-powered solutions like our voicebot Sofie. This ensures efficiency and seamless collaboration

Agents receive onboarding specific to each client, ongoing coaching, and training in customer empathy, product knowledge, and communication. We also offer continuous feedback loops to keep quality high.

Our standard model is per-hour pricing. For lead generation, we can also offer performance-based models such as pay-per-lead.