DHC Your customer data safe, also from Suriname.
When you entrust customer contact or data to an AI, trust is the foundation. At DHC Offshore, security is built into our AI chat and automations.
Protection at every level
We work daily with personal data and business information from customers in Suriname and beyond. That is why we work in layers: a weak spot at one level must not immediately be a risk to the whole. The same principles apply to our AI chatbots and automations.
- All connections encrypted (SSL/TLS)
- Access by role and need, not by person
- Logging and monitoring of system activity
- Customer environments strictly separated
- Physical access control at our location in Wanica
Every team member works with minimal rights
Own account
Every employee has their own account. Accounts are never shared.
Two-factor authentication
Mandatory on all critical systems, including for management.
Logging
System activity is recorded and checked for anomalies.
Automatic session end
Sessions close on inactivity, also on the work floor.
Limited export
Downloading and exporting is limited per role and per customer environment.
Physical access
Access to work areas is controlled too.
European privacy as the standard
We process personal data on behalf of our customers. That is why, even for Surinamese businesses, we use the strict European privacy law (GDPR) as our standard. That is an advantage if you also have customers in the Netherlands or Europe.
See also our privacy policy.
- Data processing agreement with every collaboration
- Data minimisation: only what the service needs
- Retention periods defined and monitored
- Responsibilities clearly documented
- Additional agreements possible for specific requirements
AI within safe boundaries
Our AI chatbots work only within the boundaries you set. The assistant only has access to the knowledge and systems you approve and does not act autonomously outside those limits.
- Only access to knowledge and systems you approved
- Conversations are not used to train AI without your permission
- When in doubt or out of scope, the conversation goes to your own team, with all context
- Human supervision of the AI processes
Discuss your security requirements?
Book a no-obligation call. We’ll show how our approach fits your business and sector in Suriname.